Device FAQs
Frequently Asked Questions
Atlas Standard 2018 or JP3 2019
My device is not booting. Charger is plugged in and the charging LED is glowing.
My device is not booting. Charger is plugged in and the charging LED is not glowing.
My device is not charging. Device is booting normally and the charger is plugged in.
When I unplug the charger from my device, the device shuts off immediately.
My device’s display has: lines, faded out, white screen, flickering screen etc.
While I am using my device, I feel the cursor is randomly clicking in a particular place though I am not touching my screen there.
When I plug in my earphone / headphone, it is not being detected in the device.
When I plug in my USB, it is not being detected in the device.
The space bar key in my device is not functioning properly. In other words, the particular key is not sensitive everytime I use it while typing.
My stylus tip is broken.
My charger is broken.
How long my device is covered under Standard Limited Warranty (SLW)?
My warranty is expired for the device. Now my device is malfunctioning. Is there a way to get it fixed?
My device is stuck in a booting loop. In other words, it keeps restarting after the splash screen shows up.
What should I do before sending my device back to Blank Tech for repairs?
My internet connectivity drops frequently in my device.
My device does not enter / exit the tablet mode.
My charger pin to the device is loose and wiggling.
My device is operating very slowly.
Atlas R1 2017
My Atlas device is not booting. Charger is plugged in and the charging LED is glowing.
My Atlas device is not booting. Charger is plugged in and the charging LED is not glowing.
My Atlas device is not charging. Device is booting normally and the charger is plugged in.
When I unplug the charger from my Atlas device, the device shuts off immediately.
Unfortunately, the battery fuse is blown and the entire battery needs to be replaced. Please contact sales@blank.tech for a replacement battery.
My Atlas device’s display has lines, faded out, white screen, flickering screen etc.
While I am using my Atlas device, I feel the cursor is randomly clicking in a particular place though I am not touching my screen there.
When I plug in my earphone / headphone, it is not being detected in the Atlas device.
When I plug in my USB, it is not being detected in the Atlas device.
My stylus tip is broken.
My fingerprint reader is not working.
My touch screen is working perfectly using my fingers. When I use my stylus pen, it is not sensitive.
My charger is broken.
How long my device is covered under Standard Limited Warranty (SLW)?
My warranty is expired for the device. Now my device is malfunctioning. Is there a way to get it fixed?
What should I do before sending my device back to Blank Tech for repairs?
My internet connectivity drops frequently in my device.
My Atlas does not enter / exit the tablet mode.
My charger pin to the device is loose and wiggling.
My Atlas is operating very slowly.
Atlas 12 2016
My Atlas device is not booting. Charger is plugged in and the charging LED is glowing.
My Atlas device is not booting. Charger is plugged in and the charging LED is not glowing.
My Atlas device is not charging. Device is booting normally and the charger is plugged in.
When I unplug the charger from my Atlas device, the device shuts off immediately.
Unfortunately, the battery fuse is blown and the entire battery needs to be replaced. Please contact sales@blank.tech for a replacement battery.
My Atlas device’s display has lines, faded out, white screen, flickering screen etc.
While I am using my Atlas device, I feel the cursor is randomly clicking in a particular place though I am not touching my screen there.
When I plug in my earphone / headphone, it is not being detected in the Atlas device.
When I plug in my USB, it is not being detected in the Atlas device.
My charger is broken.
How long my device is covered under Standard Limited Warranty (SLW)?
My warranty is expired for the device. Now my device is malfunctioning. Is there a way to get it fixed?
What should I do before sending my device back to Blank Tech for repairs?
My internet connectivity drops frequently in my device.
My Atlas does not enter / exit the tablet mode.
My charger pin to the device is loose and wiggling.
My Atlas is operating very slowly.
There is a crack developing at the bottom of my device.