Device  FAQs

Frequently Asked Questions

Atlas Standard 2018 or JP3 2019

Who can enrol in Smart Learning Hub?


Smart Learning Hub is for any client targeting an enhanced learning experience in the areas of science, technology, engineering, mathematics (STEM) and computer science. This includes: - Senior secondary students (BGCSE, IGCSE, A-Level) - Tertiary students (Certificate, Diploma, Degree) - Private or government organisations - Professionals Interested? Click here to enrol.




What about if I am a Junior secondary or a Primary student?


Contact us and we will arrange a dedicated service for you.




What services do Smart Learning Hub offer?


Depending on the subscription, the services range from: - In-person or in-class tutoring - Online video content - Online sample problems and solutions - Course summary notes - Pick up and drop-off - Working space and career developmental events - Coaching and mentoring - Free public online resources - Skills training and professional development




What differentiantes Smart Learning Hub from other similar services?


We offer more than just tutoring! We approach learning with a focus on how to think instead of what to think in order to adapt to a rapidly changing global environment. Our platform allows for our clients to be innovative and creative in solving problems.




Can I try Smart Learning Hub services before fully committing?


Absolutely. You can come along for two sessions and if the services are not for you, we are more than happy to cancel your enrolment and provide full refund.




What happens if I want to cancel?


For the first two sessions, you can cancel anytime with full refund provided. After that, we require two weeks notice. Simply contact us to process the cancellation request.




How big are the group sessions?


The average group size is 10 students per session. The capacity will vary depending on the class capacity. However, to promote engagement and interaction, Smart Learning Hub will limit the maximum capacity to 15 students per session.




How long are the sessions?


We mainly run multiple one hour sessions throughout the week. However, under certain circumstances, we may have three hour sessions. Online videos and resoures are available 24/7 depending on the type of subscription.




Is the transport (pick-up and drop-off) service free?


Pick-up and drop-off service is free under certain conditions (see our terms and conditions) and certain subscriptions. Small fee may apply if outside the service area.




How experienced and qualified are the educators?


The Smart Learning Hub philosophy is centred around having a team of best and experienced educators in their field of expertise, in addition to strictly aligning to the Smart Learning Hub values.




What happens if I miss a session?


Notify us beforehand to arrange for the next available session. Additionally, online resources are available for access 24/7.




Do you have online content and resources?


Yes. As part of our service, we provide 24/7 access to online resouces including video content, sample problems and solutions, summary notes and any relevant information that will enhance your learning experience.




Is private service available?


Yes, our services are flexible enough to cater for specific needs of our clients.




Where is the Smart Learning Hub centre located?


Smart Learning Hub currently operates on strategically leased spaces most convenient to our clients, in addition to delivering the service right at the comfort of your home.




Can the clients be part of the Smart Learning Hub educators team?


Yes. Our philosophy is to create a platform and ecosystem that utilises any member associated with Smart Learning Hub to be part of this movement - for suitable clients we can offer them the opportunity to join and grow our team.




How do I enrol?






 

Atlas R1 2017

My Atlas device is not booting. Charger is plugged in and the charging LED is glowing.


Either the motherboard or battery of the device is defective. As a standard repair procedure, the battery of the device needs to be replaced first and the device must be checked for functionality. If the device is still non-functional, then the motherboard needs to be replaced. Please contact sales@blank.tech for further information.




My Atlas device is not booting. Charger is plugged in and the charging LED is not glowing.


The motherboard’s fuse is blown and it requires replacement. Please contact sales@blank.tech for further information.




My Atlas device is not charging. Device is booting normally and the charger is plugged in.


First, try a different charger and check if the device is charging. If it starts to charge, then the charger is defective. Please send a request for a new charger. If the device is non-functional even after the charger swap, replace the current battery with the new one and check for functionality. If the new battery is also unsuccessful, then the motherboard needs to be replaced and the old battery can be reused. Please contact sales@blank.tech for any additional questions.




When I unplug the charger from my Atlas device, the device shuts off immediately.


Unfortunately, the battery fuse is blown and the entire battery needs to be replaced. Please contact sales@blank.tech for a replacement battery.




My Atlas device’s display has lines, faded out, white screen, flickering screen etc.


All the above mentioned problems are due to the defective LCD assembly. Replace the entire LCD assembly and voila! Please contact sales@blank.tech for any other questions you may have.




While I am using my Atlas device, I feel the cursor is randomly clicking in a particular place though I am not touching my screen there.


At Blank Tech, we call this phenomenon “Phantom touch”. But, no worries. There is a conflict in the interference between LCD and touch screen of your device. The entire LCD assembly needs to be replaced and there won’t be any phantoms around. Please contact sales@blank.tech for any other questions you may have.




When I plug in my earphone / headphone, it is not being detected in the Atlas device.


The earphone / headphone port is damaged which is associated with the motherboard of the device. The motherboard needs to be replaced. Please contact sales@blank.tech for help with this.




When I plug in my USB, it is not being detected in the Atlas device.


The USB port is damaged which is associated with the motherboard of the device. The entire motherboard needs to be replaced. Please contact sales@blank.tech for help with this.




My stylus tip is broken.


Atlas device’s stylus pens have a unique feature of being able to replace just the tips instead of an entire stylus pen. The top portion of the stylus pen is detachable (not easily) which can allow the user to remove the remainings of the broken stylus tip. Replace the new stylus tip and attach the top portion back. Contact sales@blank.tech for any further questions!




My fingerprint reader is not working.


The fingerprint reader is associated with the base (C Cover) and the Motherboard of the device. Your device needs to be sent back to the Blank Tech facility to ensure if you need a motherboard replacement or C Cover replacement. Please contact sales@blank.tech for more information.




My touch screen is working perfectly using my fingers. When I use my stylus pen, it is not sensitive.


First, ensure your stylus pen contains a new battery. Sometimes an old battery could cause a stylus to stop functioning. If the battery is new and still non-functional, the touch screen firmware is outdated on your device. Contact sales@blank.tech and ask for a firmware update that can update your screen. This file will either be shared via flash drive or email. All you have to do is download the file, run the exe file, and restart the device. Your screen will be functioning perfectly!




My charger is broken.


Please contact sales@blank.tech for a replacement charger.




How long my device is covered under Standard Limited Warranty (SLW)?


The Standard Limited Warranty (SLW) duration is 1 year from the actual date of purchase. But, please be aware that any accidental damages like physically broken screens and keyboards are not covered under SLW. In order to cover such accidental damages, you can purchase an Accidental Damage Protection (ADP) for your device. If you have ADP for your device, and accidentally if you run your car over your device, contact sales@blank.tech to get it fixed.




My warranty is expired for the device. Now my device is malfunctioning. Is there a way to get it fixed?


Did your device break after a year? No worries. We still got you covered! Contact sales@blank.tech to assist you in troubleshooting the device in your location if possible. We will ask you to send the device back to our facility so that we can fix and send it back to you as quickly as possible. Please note that the shipping charges, repair charges, and component replacement costs will be incurred after your approval.




What should I do before sending my device back to Blank Tech for repairs?


f you want the data that is stored in the device to be preserved, we suggest you create a backup copy before sending the device to Blank Tech. But we are also aware that in cases of motherboard failure or LCD failure, it is hard to access the data. In such cases, if you are comfortable, please provide your computer’s login password to the Blank Tech representative. This is just to ensure your device is working fine after the repair. If you are not comfortable in providing the password, we need to wipe your system to test the functionality of the device which erases all your stored data. Please note that Blank Tech does not hold responsibility of all the data stored in your device in any form.




My internet connectivity drops frequently in my device.


First, ensure your Wifi router is connected properly and possibly restart the router. If the issue is still not resolved, the wifi coax cable might be damaged inside the device. Contact sales@blank.tech to have your device returned back to our facility so that it can be repaired effectively!




My Atlas does not enter / exit the tablet mode.


This issue is commonly seen when the windows update is not completed or interrupted while in operation. We would suggest updating the windows completely following a restart and check for functionality. If the issue is still not resolved, there is a possibility of conflict in the interference of the screen and motherboard. Please contact sales@blank.tech to send the device back to our facility so that either the existing screen can be repaired or replacement of new screen.




My charger pin to the device is loose and wiggling.


First as a precautionary measure, we suggest you not to use such chargers to the device as it can potentially damage the motherboard of the device. Contact sales@blank.tech to request a new charger for a fair price of you are out of warranty. If you are still under Standard Limited Warranty (SLW) or Accidental Damage Protection (ADP), we got you covered at no cost.




My Atlas is operating very slowly.


Slow operation of devices is primarily due to the deterioration of lifetime in motherboards. Your device needs to be sent back to our Blank Tech facility and if required your motherboard may need to be replaced. Contact sales@blank.tech for more information!





 

Atlas 12 2016

My Atlas device is not booting. Charger is plugged in and the charging LED is glowing.


Either the motherboard or battery of the device is defective. As a standard repair procedure, the battery of the device needs to be replaced first and the device must be checked for functionality. If the device is still non-functional, then the motherboard needs to be replaced. Please contact sales@blank.tech for more details on the next step.




My Atlas device is not booting. Charger is plugged in and the charging LED is not glowing.


The motherboard’s fuse is blown and it requires replacement. Please contact sales@blank.tech for further information.




My Atlas device is not charging. Device is booting normally and the charger is plugged in.


First, try a different charger and check if the device is charging. If it starts to charge, then the charger is defective. Please send a request for a new charger. If the device is non-functional even after the charger swap, replace the current battery with the new one and check for functionality. If the new battery is also unsuccessful, then the motherboard needs to be replaced and the old battery can be reused. Please contact sales@blank.tech for more details.




When I unplug the charger from my Atlas device, the device shuts off immediately.


Unfortunately, the battery fuse is blown and the entire battery needs to be replaced. Please contact sales@blank.tech for a replacement battery.




My Atlas device’s display has lines, faded out, white screen, flickering screen etc.


All the above mentioned problems are due to the defective LCD assembly. Replace the entire LCD assembly and voila! Please contact sales@blank.tech for any other questions you may have.




While I am using my Atlas device, I feel the cursor is randomly clicking in a particular place though I am not touching my screen there.


At Blank Tech, we call this phenomenon “Phantom touch”. But, no worries. There is a conflict in the interference between LCD and touch screen of your device. The entire LCD assembly needs to be replaced and there won’t be any phantoms around. Please contact sales@blank.tech for any other questions you may have.




When I plug in my earphone / headphone, it is not being detected in the Atlas device.


The earphone / headphone port is damaged which is associated with the motherboard of the device. The motherboard needs to be replaced. Please contact sales@blank.tech for help with this.




When I plug in my USB, it is not being detected in the Atlas device.


The USB port is damaged which is associated with the motherboard of the device. The entire motherboard needs to be replaced. Please contact sales@blank.tech for help with this.




My charger is broken.


This can mean either the charging cable or the head block is malfunctioning. Contact sales@blank.tech for a replacement!




How long my device is covered under Standard Limited Warranty (SLW)?


The Standard Limited Warranty (SLW) duration is 1 year from the actual date of purchase. But, please be aware that any accidental damages like physically broken screens and keyboards are not covered under SLW. In order to cover such accidental damages, you can purchase an Accidental Damage Protection (ADP) for your device. If you have ADP for your device, and accidentally if you run your car over your device, contact sales@blank.tech to get it fixed.




My warranty is expired for the device. Now my device is malfunctioning. Is there a way to get it fixed?


Did your device break after a year? No worries. We still got you covered! Contact sales@blank.tech to assist you in troubleshooting the device in your location if possible. We will ask you to send the device back to our facility so that we can fix and send it back to you as quickly as possible. Please note that the shipping charges, repair charges, and component replacement costs will be incurred after your approval.




What should I do before sending my device back to Blank Tech for repairs?


If you want the data that is stored in the device to be preserved, we suggest you create a backup copy before sending the device to Blank Tech. But we are also aware that in cases of motherboard failure or LCD failure, it is hard to access the data. In such cases, if you are comfortable, please provide your computer’s login password to the Blank Tech representative. This is just to ensure your device is working fine after the repair. If you are not comfortable in providing the password, we need to wipe your system to test the functionality of the device which erases all your stored data. Please note that Blank Tech does not hold responsibility of all the data stored in your device in any form.




My internet connectivity drops frequently in my device.


First, ensure your Wifi router is connected properly and possibly restart the router. If the issue is still not resolved, the wifi coax cable might be damaged inside the device. Contact sales@blank.tech to have your device returned back to our facility so that it can be repaired effectively!




My Atlas does not enter / exit the tablet mode.


This issue is commonly seen when the windows update is not completed or interrupted while in operation. We would suggest updating the windows completely following a restart and check for functionality. If the issue is still not resolved, there is a possibility of conflict in the interference of the screen and motherboard. Please contact sales@blank.tech to send the device back to our facility so that either the existing screen can be repaired or replacement of new screen.




My charger pin to the device is loose and wiggling.


First as a precautionary measure, we suggest you not to use such chargers to the device as it can potentially damage the motherboard of the device. Contact sales@blank.tech to request a new charger for a fair price of you are out of warranty. If you are still under Standard Limited Warranty (SLW) or Accidental Damage Protection (ADP), we got you covered at no cost.




My Atlas is operating very slowly.


Slow operation of devices is primarily due to the deterioration of lifetime in motherboards. Your device needs to be sent back to our Blank Tech facility and if required your motherboard may need to be replaced. Contact sales@blank.tech for more information!




There is a crack developing at the bottom of my device.


The base back covers are prone to scratches and cracks over the prolonged usage of time. Though this would not affect the functionality of the device, we can still replace the back cover of the device if you would like! Contact sales@blank.tech for more information!





 
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